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| | FUTURE SYSTEM USERS: | |
| Q. | Why should I buy from World Datacom? |
| A. | Starting with State-of-the-Art Equipment, expert factory trained technicians, and most importantly SERVICE for your company unmatched in the industry. We really do care about your success, and we will prove it. |
| Q. | Why should I buy NEC? |
| A. | Not saying BIG is better, however stability is important. NEC, established in the 1800's as part of Western Electric, over 48 billion in sales, in 73 countries. Research and Development expender over $ 27 billion in the past 10 years |
| Q. | What is T-1? |
| A. | Basically T-1 is a means of providing a connection from your equipment to your service provider using two pair of copper wire and providing 24 voice paths, or high speed data path. |
| Q. | What is PRI (primary rate interface)? also listed as ISDN-PRI? |
| A. | 1.544 mbps connection, providing voice, data, or video service over a T-1 circuit. |
| Q. | What is Voice Over IP? |
| A. | Voice over Internet Protocol, is talking over the internet. |
| Q. | Can I use cordless telephones with this system? |
| A. | Yes in fact we offer, a complete private cellar net work on your location, along with wireless video. |
| Q. | Can I finance this system? |
| A. | Yes we offer complete system financing, for 12, to 60, months. |
| Q. | What kind of warranty comes with this system? |
| A. | We offer one year standard parts and labor warranty, with an optional 5 year warranty for pennies on the investment dollar. |
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| FAQ's FOR EXISTING WORLD DATACOM SYSTEM USERS: | |
| Q. | How do I transfer calls from station to station? |
| A. | Place calls on hold, touch “hotline key” or dial station to receive call and hang up. |
| Q. | How do I transfer calls directly into VOICE-MAIL? |
| A. | Place call on hold, touch the “Voice Mail” key, touch “hotline key” for the station if available, or dial station and hang up. |
| Q. | How do I change TIME on the system? |
| A. | Touch “CALL 1”, dial 828, enter the password; 0000, enter date as follows; YYMMDD, enter the day of week with Sunday = 0 and Saturday = 6, and enter the time in 24 hour format as follows; HH MM, and hang up. |
| Q. | How do I program SPEED DIAL numbers (One Touch Keys) non-lighted? |
| A. | Touch “CALL1”, dial 855, touch the key you want to program, dial 9 and touch MIC key dial number to be stored, touch “HOLD” twice and hang up. |
| Q. | How do I program “hotline keys” (Function Keys) lighted? |
| A. | Touch “CALL1”, dial 851, touch the key you want to program, dial 1058, dial the station number to be stored touch SPK. |
| Q. | How do I program “hotline keys” (Function Keys) lighted? |
| A. | Touch “CALL1”, dial 851, touch the key you want to program, dial 1058, dial the station number to be stored touch SPK. |
| Q. | What does the “FLASH” key do? |
| A. | Restarts dial tone for line you are using, or (if service is provided) initiates 3 way calling and call waiting. |
| Q. | How do I make CONFERENCE calls? |
| A. | Place or answer the first call. Touch CONF key and place the next call, Touch CONF key and place the next call, repeat this process until all conferees are called, (max 7) touch CONF twice to connect all parities. (for best quality conference calls use the three way-calling feature in conjunction with this feature. |
| Q. | How do I adjust the brightness on the DISPLAY? |
| A. | While the phone is in the idle state, touch the up or down arrow keys on the volume control feature at the bottom of the set until the display is set properly. |
| Q. | How do I adjust RING volume? |
| A. | For ringing volume, touch the “CHECK” button at the top of the phone and then touch one of the volume control keys at the bottom of the set. Touch SPK twice. |
| Q. | How do I change the NAME on the display? |
| A. | CALL1 + 800 + HOLD, Touch appropriate number on Keypad. (2=A-C, 3=D-F, 4=G-I, 5= J-L 6=M-O, 7=P-S, 8=T-V, 9=W-Z), # accepts an entry (only needed if two letters on the same key are needed). pressing # again =space. CONF - Clears the character entry one character at a time. CLEAR- Clears all the entries from the point of the flashing cursor and to the right. When new name is programed touch HOLD hear confirmation tone. |
| Q. | What is a C.O.? |
| A. | C.O. stands for central office and refers to the dial tone line that is installed by your service provider. The line is normally terminated on a network interface so it can be segregated from the customer owned phone equipment. Programming such as, line hunting, call waiting, 3 way calling, call forwarding, etc is done by your service provider. (Ma Bell) . |
| Q. | What is a STATION? |
| A. | A “Station” or “Extension” is assigned to a telephone set and used by your system to communicate with other stations or C.O. lines (for outside calling). Programming for a station is stored in your phone system. |
| Q. | How do I CLEAR LINES that show busy but no one is on them? |
| A. | Because the HOLD key is also used for transfer function, if a call is mishandled the system will tie two lines together. To release the lines, touch one of the line keys. Dial *3 and hang up. (note: user training will eliminate this problem). |
| Q. | How can you make a phone RING for internal calls (INTERCOM)? |
| A. | Touch CALL 1 and dial 823. For “voice announce intercom” touch CALL 1 and dial 821. |
| Q. | How do I FORWARD my phone? |
| A. | To another station or voice/mail:
touch CALL1 dial *2, 4, dial extension number
to receive your calls or touch the voice-mail
key if going to voice-mail. To CANCEL: CALL
1, *20. |
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| Q. | How do I set up my voice mail GREETING? |
| A. | Touch your voice mail key and touch “G” for greeting. Touch “R” to record a greeting and follow the prompts. |
| Q. | How do I set up my voice mail NAME? |
| A. | Touch your voice mail key and touch “RN” for
record name. Touch “R” to record and follow the
prompts. |
| Q. | How do I CHECK VOICE MAIL MESSAGES when away from the office? |
| A. | If your company has a “Back
Door” number that connects directly to
voice mail then you can call the number
and when the recording starts you can
dial “#” and follow prompts. If you DON’T
have a “Back Door” number, call your
office, ask to be transferred to extension
600 dial # and follow the prompts. |
| Q. | How do I setup message notification? (the system will contact you when there is a message in your mailbox) |
| A. | Touch your voice mail key and touch “OP” for mailbox options. Touch “N” for notification and touch “S” for a summary or “A” to activate a notification group or “M” to modify a group. Follow the prompts to enter the notification number. |
| Q. | How do I put in a security code and how can it be removed? |
| A. | Touch your voice mail key and touch “OP” for mailbox options. Touch “S” for security |
| Q. | How do I forward a message from one mailbox to another? |
| A. | While listening to the message dial mf(63) # dial mailbox to receive the message and #. |
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Copyright© 2001 World Datacom, inc.
All Rights Reserved.